Returns & Replacements

This policy applies to all orders placed on HIDECAM.
This policy operates alongside our Refund Policy and does not limit statutory consumer rights applicable in the customer’s country.

Return Request

To request a return or replacement, contact our support team and include:

- Order number

- Description of the issue

- Clear photo or video evidence

Contact: support@hideyourcam.com

For shipping damage or incorrect items, please contact us within 7 days of delivery.
This does not affect statutory warranty rights for defective products.

Replacement Eligibility

We offer a replacement if:

- The product arrives damaged

- The product is defective

- You received the wrong item

After verification, a replacement will be sent at no additional cost.

Product Condition & Inspection

Customers may inspect the product as they would in a physical store to determine its nature and functionality.

The product includes a protective film/sticker that keeps the unit clean and secures the glass component during transport.
Removing this protective film/sticker constitutes handling beyond necessary inspection and the product is considered used.

Items with the protective film removed cannot be returned unless defective.

Return Conditions

If a return is approved, the item must:

- Be unused

- Include original packaging

- Have the protective film/sticker intact

Return Shipping

If the return is due to our error (defective or incorrect item), we cover return shipping costs.

For non-defective returns under the withdrawal right, the customer is responsible for return shipping costs.

Processing Time

Once the returned item is received and inspected, replacements are processed within 7 business days.

Non-Returnable Cases